Customer activity lookups may delay personalization in ZMP

Incident Report for Zeta Marketing Platform US

Resolved

The issue affecting campaign personalization has been resolved and the team will continue to monitor the platform.

Posted Nov 12, 2026 - 03:37 PST

Investigating

We are investigating read throttling on stored customer activities in Zeta Marketing Platform. Personalization that loads a customer’s recent activities may fail or be delayed for affected profiles. Event-based campaign triggers are not part of this path. We will post updates as we have them.

Posted Nov 12, 2026 - 03:07 PST

This incident affected: Platform (Campaigns).