Partially Degraded Service

Web Application Operational
90 days ago
99.93 % uptime
Today
Platform Operational
90 days ago
99.99 % uptime
Today
Platform Access Operational
90 days ago
99.99 % uptime
Today
Data Import Operational
90 days ago
99.99 % uptime
Today
Audience Segmentation Operational
90 days ago
99.99 % uptime
Today
Campaigns Operational
90 days ago
99.95 % uptime
Today
Reports Operational
90 days ago
99.99 % uptime
Today
End-to-End Sending Infrastructure Operational
90 days ago
99.99 % uptime
Today
Zeta MTA Health Operational
90 days ago
99.99 % uptime
Today
End to End campaign service Operational
90 days ago
99.99 % uptime
Today
API Degraded Performance
90 days ago
99.98 % uptime
Today
Auth API Operational
90 days ago
99.99 % uptime
Today
People API Operational
90 days ago
99.99 % uptime
Today
Events API Degraded Performance
90 days ago
99.99 % uptime
Today
Customers API Operational
90 days ago
99.99 % uptime
Today
Recommendations Operational
90 days ago
99.99 % uptime
Today
Resources API Operational
90 days ago
99.99 % uptime
Today
Zync Pixel Operational
90 days ago
99.87 % uptime
Today
Data Import and Export Services Operational
90 days ago
99.96 % uptime
Today
FTP Service Operational
90 days ago
99.99 % uptime
Today
Event Service Operational
90 days ago
99.99 % uptime
Today
Export Service Operational
90 days ago
99.91 % uptime
Today
Third Party Operational
90 days ago
100.0 % uptime
Today
Snowflake ? Operational
90 days ago
100.0 % uptime
Today
BeeFree ? Operational
90 days ago
100.0 % uptime
Today
Push Planet Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
AWS ec2-us-east-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Nov 18, 2025
Resolved - All systems are now performing as expected, and backlogs have been cleared. This incident is now fully resolved. We will continue to monitor to ensure ongoing stability.

Thank you for your patience while we worked to restore full functionality.

Nov 18, 02:31 PST
Monitoring - All non-system (end-user) events have been fully processed, and end-user functionality is operating normally. The remaining backlog is limited to system events only, which do not impact core business workflows. Processing is progressing as expected, and we continue to actively monitor until full clearance.
Nov 17, 22:30 PST
Update - We are currently still processing the backlog to restore normal performance, with continued monitoring in place to ensure stability. We appreciate your patience as we work to fully resolve this issue.
Nov 17, 20:45 PST
Update - Our engineering teams have identified the root cause and deployed a fix. We are currently processing the backlog to restore normal performance, and updates in the UI should progressively return to expected levels over the next few hours. Thank you for your continued patience as we complete this work.
Nov 17, 18:56 PST
Identified - Our engineering teams have identified a potential root cause and are actively working on a fix. We will provide updates as progress continues.
We are currently observing slower-than-usual performance in our user interface, specifically within the Events tab in Experiences. All underlying event processing systems remain fully operational, and no data loss or processing delays have been detected.
This issue is limited to the UI and may cause updates or metrics in the Events tab to appear with a temporary delay. The related API, https://docs.zetaglobal.com/reference/get-recent-events-for-a-person, is also impacted and may experience slower response times.

Nov 17, 18:23 PST
Update - We are currently observing slower-than-usual performance in our user interface, specifically within the Events tab in Experiences. All underlying event processing systems remain fully operational, and no data loss or processing delays have been detected.
This issue is limited to the UI and may cause updates or metrics in the Events tab to appear with a temporary delay. The related API, https://docs.zetaglobal.com/reference/get-recent-events-for-a-person, is also impacted and may experience slower response times.
Our engineering teams are actively working to restore normal performance, and we expect resolution within the next few hours.
Thank you for your patience as we complete this work.

Nov 17, 16:35 PST
Investigating - We have seen indication of a potential high severity issue with the Zeta Marketing Platform. We are actively working to identify the issue (impact and cause) and will update you with findings and confirmation of affected services once collected. Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery.
We value your trust and apologize for any inconvenience.

Nov 17, 15:12 PST
Nov 17, 2025
Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Resolved - This issue is now fully resolved.
Nov 7, 16:11 PST
Monitoring - Recovery is complete, and all systems are now operating normally as of 3:21 pm PST. The event backlog has been completely cleared, and event-driven workflows are functioning as expected.
We’ll continue to monitor closely to ensure ongoing stability and performance. Thank you for your patience while recovery efforts were completed.

Nov 7, 15:48 PST
Update - Recovery continues to progress well, and system performance is steadily returning to normal. We now expect full recovery within the next two hours.
All pipelines remain stable, and no data loss has been detected. Some of the event-driven workflows may still experience brief delays until processing is fully caught up.
We’ll share an update as soon as normal operations are fully restored.

Nov 7, 14:03 PST
Update - Recovery is well underway, and the event backlog continues to reduce steadily. System capacity has been fully scaled to accelerate processing, and we expect all delayed events to be cleared within the next few hours. During this time, some event-driven workflows may still reflect updates with brief delays. Our teams are closely monitoring throughput and stability, and we’ll provide a final update once normal processing has fully resumed.
Nov 7, 12:13 PST
Identified - We are continuing to work through the event processing delays and have elevated the incident priority to accelerate resolution. Our teams have identified the root cause contributing to higher-than-expected load, and mitigation steps are actively in progress. All core data pipelines remain stable, and there is no indication of data loss. Some event-driven workflows may continue to experience delayed updates as systems recover.
Nov 7, 10:14 PST
Update - We are continuing to investigate this issue.
Nov 7, 09:21 PST
Investigating - We are experiencing minor delays in event processing due to a temporary backlog. The incoming rate has stabilized, and our systems are actively clearing the queue. All pipelines remain healthy, and no data loss has been observed. During this period, a subset of event-driven workflows may reflect updates with a slight delay. We expect full normalization within the next few hours and will share updates as progress continues.
Nov 7, 09:21 PST
Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.