All Systems Operational
Web Application Operational
90 days ago
99.95 % uptime
Today
Platform Operational
90 days ago
99.96 % uptime
Today
Platform Access Operational
90 days ago
100.0 % uptime
Today
Data Import Operational
90 days ago
100.0 % uptime
Today
Audience Segmentation Operational
90 days ago
100.0 % uptime
Today
Campaigns Operational
90 days ago
99.81 % uptime
Today
Reports Operational
90 days ago
100.0 % uptime
Today
End-to-End Sending Infrastructure Operational
90 days ago
99.9 % uptime
Today
Zeta MTA Health Operational
90 days ago
100.0 % uptime
Today
End to End campaign service Operational
90 days ago
99.81 % uptime
Today
API Operational
90 days ago
99.97 % uptime
Today
Auth API Operational
90 days ago
100.0 % uptime
Today
People API Operational
90 days ago
100.0 % uptime
Today
Events API Operational
90 days ago
99.81 % uptime
Today
Customers API Operational
90 days ago
100.0 % uptime
Today
Recommendations Operational
90 days ago
100.0 % uptime
Today
Resources API Operational
90 days ago
100.0 % uptime
Today
Zync Pixel Operational
90 days ago
99.98 % uptime
Today
Data Import and Export Services Operational
90 days ago
100.0 % uptime
Today
FTP Service Operational
90 days ago
100.0 % uptime
Today
Event Service Operational
90 days ago
100.0 % uptime
Today
Third Party Operational
90 days ago
100.0 % uptime
Today
Snowflake ? Operational
90 days ago
100.0 % uptime
Today
BeeFree ? Operational
90 days ago
100.0 % uptime
Today
Push Planet Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
AWS ec2-us-east-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024
Resolved - Issue: Our Zync (Zeta Container Tag) service suffered a partial degradation in processing incoming events for approximately 75 minutes on the morning of 18th Nov 2024.

Impact: Globally, ~15% of Zync loads were impacted. This would have prevented customer events from being captured in the ZMP and DSP services, and on-site recommendations and lightboxes from loading.

Start Time: 10:10 AM PT
Resolution Time: 11:25 AM PT

Current Status: This issue was resolved at 11:25 AM PT on 18th Nov 2024 and currently stands resolved.

What We Are Doing: Our engineering team will publish a more detailed RCA

Nov 18, 11:30 PST
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
Resolved - This incident has been resolved.
Nov 14, 03:25 PST
Monitoring - This incident has been fully resolved. All services, including web access, are now fully operational. Thank you for your patience and understanding during this time.
Nov 14, 03:17 PST
Update - We are still experiencing intermittent access issues with the web application. Our team is actively investigating and working to restore stable access as soon as possible. All other services remain fully operational.
Nov 14, 02:11 PST
Update - We are still experiencing intermittent access issues with the web application. Our team is actively investigating and working to restore stable access as soon as possible. All other services remain fully operational.
Nov 14, 01:41 PST
Update - The access to the web application is now in partial recovery. All other services remain fully operational. We will provide further updates as we continue to monitor the recovery.
Nov 14, 01:07 PST
Identified - We have identified the root cause of the web application outage as an issue in a recent deployment. Our team is working to resolve this, and we expect to restore full service shortly. All other services remain fully operational. Thank you for your patience, further updates will follow.
Nov 14, 00:55 PST
Investigating - Our web application is currently down due to an outage. All other services, including campaign deployments, APIs, and data imports/exports, are fully operational. We’re actively working on a fix and appreciate your patience. Updates will follow shortly.
Nov 14, 00:42 PST
Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.